Every so often, though, you hit the online shopping jackpot and get sent an extra product that you didn't pay for. It's happened to me just a few times. For example, theBalm once sent me an extra TimeBomb concealer. Pop Beauty sent me an extra of what seriously must be the worst eyeliner ever made. The question is: what is your legal responsibility when things like that occur?
|These are the worst, but at least one was free.|
(I always look super awesome when lounging around the house, as evidenced by this photograph.)
It actually violates federal law for a company to require you to pay for an item or ship back an item that you did not order. You have no legal obligation to do anything; you don't even have to tell the seller. As the Federal Trade Commission puts it, "If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift." (For those of you who are particularly awesome and kindly human beings, of course, you can contact the seller and have them pay for return shipping.)